OUR POLICIES
PRIVACY
At Fix My Soil Your Privacy Is 100% Guaranteed! Our Commitment To Privacy is important to us and we know you're concerned about protecting your privacy online. We don't collect personal information without your knowledge. We don't sell, rent or give your personal information to unrelated third parties without your permission. Your privacy is 100% Guaranteed! At Fix My Soil we promise to never sell or use your information in any other way than to process your order.
SHIPPING
Continental USA - Lower 48 states:
Non-Garden Products: Standard shipping is $4.99, however orders of $50+ will ship FREE.
Garden Products: Fix My Soil ships these products from our warehouse via FedEx Ground, but we may use another carrier. Orders are shipped prepaid with the Garden Products Order Form. Shipping and handling charges will be invoiced after order is completed.
INTERNATIONAL ORDERS
Click here to contact us about international orders.
RETURNS
Our Return Policy is simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within 30 days of the original invoice date. (In the case of backordered items you have 30 days from receipt of merchandise.) There is a 15% restocking fee on all acceptable returns. Additionally, if the product box had been damaged, taped or altered in any manor, we will refuse to accept this as a valid return. Please remember, you must receive a Return Authorization number on all returns. All unauthorized packages will be refused.
Here's how to Return Something:
Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number will be returned to you. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have come into contact with food or that do not have all the original materials and packaging.
Step 2: Return Address
Many of our products are shipped to you directly from the manufacturer of fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request an RMA.
Step 3: Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Fix My Soil warehouse. You may use UPS, FedEx, or any other ground parcel carrier of you choice.
Step 4: Refund
If you paid for the purchase with a credit card, you account will be credited back the amount of the original purchase price minus the applicable restocking fees and original shipping fees (if any) once the product has been received. If you paid with a check or money order, allow 1-3 weeks from the time we receive the returned product to receive your refund check from Fix My Soil.
Refusing shipment on your order is not the proper way to cancel an order and will significantly delay refund or credit, and you will incur expenses needlessly. The reason for this is that many of our items are shipped from the manufacturer, and if you refuse shipment it will go back to them and not to us. It may take the manufacturer up to a month to notify us that they received your order back, so that we can refund you. If you refuse a shipment, and the item goes back to the manufacturer, you will be charged a 15% restocking fee just like a return, as well as any return shipping charges that the carrier charges to us.